Privacy Policy

1. Introduction

WeDriveSolar B.V. ("WeDriveSolar," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, use our products and services, or interact with us in any way.

This privacy policy applies to all personal data processed by WeDriveSolar, including data collected through our website (www.wedrivesolar.nl), our customer portal (myWDS), our charging stations, and any other services we offer.

We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Dutch Implementation Act (Uitvoeringswet AVG).

2. Information We Collect

We collect several types of information from and about users of our website and services, including:

2.1 Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, phone number, and password.
• Profile Information: Information you provide in your customer profile, such as your address, company name, and preferences.
• Payment Information: When you make a purchase or subscribe to our services, we collect payment details, billing address, and transaction history.
• Communication Information: Information you provide when you contact us, such as through our contact forms, email, or customer support.
• Survey Responses: Information you provide when participating in surveys or feedback requests.

2.2 Information We Collect Automatically

• Usage Data: Information about how you use our website and services, including pages visited, features used, and time spent.
• Charging Data: Information about your charging sessions, including time, duration, energy consumption, and location.
• Device Information: Information about the device you use to access our services, including IP address, browser type, operating system, and device identifiers.
• Location Data: Approximate location derived from your IP address and precise location from our charging stations (when used).
• Cookies and Similar Technologies: Information collected through cookies and similar technologies as described in our Cookie Policy.

2.3 Information from Third Parties

• Business Partners: Information we receive from business partners, such as charging network operators or vehicle manufacturers.
• Service Providers: Information we receive from service providers who help us operate our business.
• Public Sources: Information from publicly available sources, such as public records or social media platforms.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing and Improving Our Services

• To provide and maintain our services, including processing transactions and managing your account.
• To improve and personalize your experience with our services.
• To develop new products, services, and features.
• To provide customer support and respond to your inquiries.

3.2 Communication

• To communicate with you about your account, services, or transactions.
• To send you technical notices, updates, security alerts, and administrative messages.
• To send you marketing communications about our products and services (subject to your consent where required).
• To respond to your comments, questions, and customer service requests.

3.3 Analytics and Research

• To analyze usage patterns and trends to better understand how users interact with our services.
• To conduct research and development for improving our products and services.
• To generate aggregated, non-identifying analytics and reports.

3.4 Security and Compliance

• To detect, prevent, and address technical issues, fraud, or illegal activities.
• To protect the safety, rights, and property of WeDriveSolar and others.
• To comply with legal obligations and enforce our terms and policies.

3.5 Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and freedoms.
• Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject.
• Consent: You have given consent to the processing of your personal data for one or more specific purposes.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who help us operate our business and provide our services, such as:

• Payment processors and billing providers
• Cloud hosting and storage providers
• Customer support and communication platforms
• Analytics and research providers
• Marketing and advertising partners

These service providers are authorized to use your personal data only as necessary to provide services to us and are required to maintain the confidentiality and security of your information.

4.2 Business Partners

We may share information with business partners, such as charging network operators, energy providers, or vehicle manufacturers, to provide integrated services or enhance your experience.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Business Transfers

If WeDriveSolar is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal data.

4.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4.6 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including research, analysis, and improving our services.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Regular security training for employees
• Incident response procedures

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data and whether we can achieve those purposes through other means
• Applicable legal requirements

In some circumstances, we may anonymize your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.

7. Your Rights

Under applicable data protection laws, you have certain rights regarding your personal data:

7.1 Access and Information

You have the right to request access to your personal data and information about how we process it.

7.2 Rectification

You have the right to request that we correct inaccurate or incomplete personal data about you.

7.3 Erasure

You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

7.4 Restriction of Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

7.5 Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

7.6 Objection

You have the right to object to the processing of your personal data in certain circumstances, such as when the processing is based on legitimate interests or for direct marketing purposes.

7.7 Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

7.8 Withdraw Consent

If we process your personal data based on your consent, you have the right to withdraw that consent at any time.

7.9 Complaint

You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes data protection laws.

To exercise any of these rights, please contact us using the contact information provided at the end of this privacy policy. We may need to verify your identity before responding to your request.

8. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activities and to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

8.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

8.2 Managing Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

For more information about the cookies we use, please see our Cookie Policy.

9. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from children under 16. If we learn that we have collected personal data from a child under 16, we will take steps to delete that information as quickly as possible.

If you believe that we might have any information from or about a child under 16, please contact us using the contact information provided at the end of this privacy policy.

10. International Data Transfers

We are based in the Netherlands, and your information may be processed in the Netherlands and other countries where we operate or where our service providers are located. These countries may have data protection laws that are different from the laws of your country.

When we transfer personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your personal data, such as:

• Transferring to countries that have been deemed to provide an adequate level of protection by the European Commission
• Using specific contracts approved by the European Commission that give personal data the same protection it has in Europe
• Implementing appropriate technical and organizational measures to protect your personal data

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy.

We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us at: